Cancel/Change Order

Originaloo reserves the right to cancel any order at our sole discretion. You will be notified of any cancellations via email.

For cancellation requests by the customer, please email [email protected] with your order details. You can free cancel or change your order within 24 hours after the placement. Please give us all information as below:

  • Order No
  • The time of order
  • Name of product
  • Amount
  • Reason

After receiving the request, we will review and please note we only accept the cancellation requests which have full information, on time as required and reasonable reason. Others is not accepted.

However, in the unlikely event of the item is unavailable, we will inform about this situation by email. In such an event we will have 2 options.

  • The 1st: customer can cancel the order and we will process a refund in accordance with our refund policy. The cancellation request must be send back to us by email within 3 days from the day of information
  • The 2nd : We give you a coupon as a gift. The coupon is about 110%-115% of the value of the order purchased. You can use this coupon to buy any products from our store. Please note this coupon only used for one purchase by the mail you ordered before

We cannot cancel an order after the fulfillment process has begun or your order is shipped out. Once this happens, we can not make any change/cancel on your order anymore.