FAQs

DELIVERY & RETURNS

Do you ship internationally?

We ships to most countries.

When will my order ship?

Orders may take up to 3 days to process. Orders may take longer to process during sales and promotions. Shipment times will vary based on the shipping method and provider that you select for your order. We ship orders Monday through Saturday, except on the following U.S. holidays:
- Easter
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Eve
- Christmas Day
- New Year's Eve
- New Year's Day

How can I track my order?

Once your order ships, you will receive an email that includes a tracking number for the shipment. You can also enter the Order ID number from your order confirmation email here. If you have created a Originaloo account, your can go to My Account and select My Orders to view your current orders.

Can I cancel my order?

We try to ship orders as quickly as possible so they get to customers faster. This means we cannot cancel an order after the shipping process has begun. We will do our best to process cancellation requests, but cannot guarantee that we will be able to do so. Cancellation requests submitted after the shipping process has begun are subject to our standard return policy, which is outlined below.

SHOPPING

Are your sneakers new?

We only sells 100% new and authentic items. Although the items are pre-owned, they are unworn and in pristine condition, unless otherwise noted. All of our merchandise is 100% authentic, guaranteed.

What sizes are shown on the website?

We lists U.S. sizes. To see a size conversion chart, click the Size Guide on the product description page. Size conversions vary by brand and model.

How do I contact Originaloo?

You can email us anytime at [email protected] Our customer service department is staffed from 10 AM–7 PM ET daily. We try to reply to all customer service requests within 24 hours.