Shipping & Delivery

We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Delivery

For all orders, processing and verification times range from same day to up to three (3) business days before an order ships. We cannot make any changes to the shipping address once an order has been placed.

For international orders, please note we do not cover the cost of duties or taxes for their respective territories.

Shipping fee:

Standard Shipping:

  • $0.00 – $150.00: 12.95 USD to US and 14.95 USD to others.
  • $150.01 and up: Free shipping

Express Shipping:

  • $0.00 – $250.00: 24.95 USD to US and 29.95 USD to others.
  • $250.01 and up: Free shipping

What about customs?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

LOCATION

*ESTIMATED SHIPPING TIME

United States 10-15 days with Standard Shipping
5-7 days with Express Shipping
Canada, Europe 15-20 days with Standard Shipping
7-10 days with Express Shipping
*This doesn’t include our 1-3 business days for processing time.

* A business day is considered every official work day of the week. These are the days between and including Monday through Friday, and do not include public holidays and weekends.

*In case of some situations such as force majeure, customs, holiday, festival, wrong address and so on. The shipping time will be slower than usual. In this case, we cannot control.

Force Majeure, which includes but is not limited to, acts of governments, acts of nature, fire, explosion, typhoon, flood, earthquake, tide, lightning, war, means any event that is beyond the Party's reasonable control and cannot be prevented with reasonable care.

Do you provide tracking information?

Yes, you will receive an email once your order is shipped that contains your tracking information. If you don't receive the tracking information within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to be updated into the online system. If there is still no information on your tracking code within 5 days since you receive it, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.